We're aware that some customers are experiencing quality issues with their Sonos playback on older devices such as Play:3, Connect and Amp. Sonos is actively investigating and working to resolve this issue. We will provide an update as soon as we have more information.
Restart the app
Close the Sonos app and open it again.
Check your internet connection
Check if you have an internet connection by visiting a random website, e.g. www.soundtrack.io. If it doesn’t work, troubleshoot your internet connection using this page.
Reinstall the Sonos app
Remove the app and download it again.