Music has stopped

Restart the app
Close the Soundtrack app and re-open it.

Reinstall the app

1. Go to 'Settings' and click 'Applications'. 
2. Go to the Soundtrack Player and click 'Uninstall'. 
3. Open Google Play and search for 'Soundtrack: Music for Business'. 
4. Download the app.
5. Open it and click 'log in'. 
6. Once you've logged in, click the zone you'd like to connect.
7. You'll see a message 'This zone’s in use'. 
8. Click 'Take over zone' to connect the player again. 
   
   If you don't have access, contact an account admin to connect the player.

Restart the Android device
Turn off the device and start it up again.

Restart the app
Close the Soundtrack Player app and open it again.

Reinstall the app

1. Remove the Soundtrack Player app.
2. Download the app again from the App Store. 
3. Open and click 'log in'. 
4. Choose the zone you'd like to connect. 
5. You'll see a message 'This zone’s in use'. 

6. Click 'Take over zone' to connect the player again. 

   If you don't have access, contact an account admin to connect the player.

Restart the iOS device
Turn off the device and start it up again.

Make sure the Soundtrack Player is on
Double-click the Soundtrack Player icon on the desktop. 

Check your connection
Check your internet connection by visiting another website. If needed, troubleshoot your connection.

Troubleshoot

1. Right-click the Soundtrack Player icon in your taskbar. The taskbar is located in the bottom right corner where the time is displayed.
2. Select 'Troubleshoot'. Check all values say 'Yes'. If it doesn't, contact an account admin or your IT department for further help. 

Restart the Soundtrack Player
Right-click the tray icon and click 'Quit'. Double-click the Soundtrack Player icon on your desktop to restart the player.

Restart your computer
The Soundtrack Player should start once Windows has restarted. If not, double-click the Soundtrack Player icon on your desktop.

Restart the player
Unplug the power cable and plug it back in.

Connect a different network cable
Unplug the current network cable and replace it with a new one. Alternatively, connect the current network cable to a computer and plug it into the network source to confirm that it's working.

Plug in a pair of headphones
Unplug the audio cable and plug in a pair of headphones. If you hear music, please check your sound system. Remember to plug the audio cable back in when you're done.

Factory reset

1. Unplug the player.
2. Use a small pin and push the little button left to the USB ports on the front panel.
3. At the same time, plug the power cable back in.
4. Keep the pin pressed in for 30 seconds or until you can see that both lights are blinking red.
5. Leave the box connected to the internet after the procedure.