Check the Soundtrack Player is on
Double-click the Soundtrack Player icon on the desktop.
Check your internet connection
Check your internet connection by visiting another website. If needed, troubleshoot your connection.
Restart the Soundtrack Player
Right-click the tray icon and click 'Quit'. Double-click the Soundtrack Player icon on your desktop to restart the player.
Run diagnostics
Right-click the Soundtrack Player icon in your taskbar (lower-right corner) and click 'Run diagnostics'. Check that all values say 'Yes', 'OK'. If you're unsure, contact support@soundtrack.io and attach the diagnostic to your email.