Is the app showing that music is playing, even though you can't hear anything? Let's troubleshoot your setup. First, make sure the volume for your zone is actually turned up. Here’s how:
- Log in to your account here.
- Go on Zones.
- Click on your zone, and use the slider to adjust the volume.
If you're still having problems. Unplug the audio cable from the audio system and plug in a pair of headphones or another speaker. If you hear music through the headphones or speaker, troubleshoot your audio system. Here are a few things to try:
- Try a different device: Try playing audio on a different playback device, such as a smartphone or tablet. This will help you to determine if the problem is with the audio system or with the device that you are using to play the audio.
- Try restarting the audio system: Sometimes, a simple restart can fix minor audio problems.
- Check the cables: Make sure that all of the cables are properly connected to the audio system. If you are using a surround sound system, make sure that the cables are connected to the correct speakers.
- Check the volume: Make sure that the volume is turned up on the audio system and on any external speakers that you are using.
- Check the input source: Make sure that the audio system is set to the correct input source. For example, if you are trying to play music from your computer, make sure that the audio system is set to the corresponding input.