Make sure the zone isn't already connected
Connect codes only work once. Make sure you're using the same Windows login you used to pair. Soundtrack can only be connected to one Windows account at a time.
Check the following ports are open for outbound traffic:
- 443 (TCP) - HTTPS
- 53 (UDP/TCP) - DNS
- 123 (UDP) - NTP
Check the firewall requirements
Make sure the settings are correct.
Remove Soundtrack and reinstall it
Download the latest version.