How to cancel your subscription

Subscriptions are cancelled per zone. If you have several zones, repeat these steps for each one you want to cancel.

1. Log in to your account.
2. Click ‘Locations’.
3. Click the zone you’d like to cancel, then ‘Subscription’.
4. Click ‘Cancel subscription’.
5. Tell us why you’re canceling. We appreciate all feedback.

The subscription stays active until the end of your current billing period. To resume it later, follow the same steps and click ‘Resume subscription’ instead.

Pause zone

With monthly billing, you can pause a zone for up to 365 days. Follow the cancellation steps above and click ‘Pause zone’ to choose your restart date. Pausing isn’t available with yearly billing.