There are four colors that relate to the zone status.
Green — Everything is running smoothly.
Grey — There is no active subscription, or the zone shows ‘Player not connected’.
Yellow — The device hasn’t been set up or the subscription is inactive. If you want to start using the zone you can check the following:
- Click the name of the zone.
- Click ‘Activate subscription’ if needed.
- Connect the zone to a player if needed.
- Download the Soundtrack app, then log in to connect to your zone.
Red — The device is offline and unable to connect. If your device is playing music, it means it’s playing downloaded tracks offline. This status shows whenever the device loses the internet connection and is usually no cause for concern, especially if you’re using a Wi-Fi connection.
The timestamp will tell you when connection to the player was lost. If you see this error message for a few days, troubleshoot the network to avoid any future issues.