How to play music offline

Offline playback is available with Unlimited Music Control. Each song you play is saved on your device, so if you go offline the player switches to the music you’ve already cached.

Want even more music offline?

To download more songs in advance, turn on ‘More offline play’. This is perfect for when you’re not connected to the internet.

How to switch on More offline play

1. Log in to your account.
2. Click ‘Locations’ and select the zone.

3. Open ‘Settings’ and toggle ‘More offline play’.

   

4. Set a storage limit, depending on the device:

   • iOS and Android player: you can set a storage limit.
   • Enterprise Windows player: you can set a storage limit.
   • Soundtrack Player: storage limit settings aren’t available.
   • SDK partners (Audac, Axis, UniFi, Raydiant): offline playback is supported, but a storage limit can’t be set.

   

Good to know

• More offline play needs at least 4GB of free storage on your device.
• Music stays available offline for up to 30 consecutive days. After that, you’ll need to bring your player back online.
• While offline, you can’t browse new music, but you can still play the music you’ve saved.
• The desktop player doesn’t let you select or remove downloaded music while offline.
• The Soundtrack Player hardware can’t select music while offline, as it needs to be online. Instead, it shuffles the downloaded music.
• When storage gets full, downloads are replaced automatically so the library reflects the music you currently play.
• If a playlist is assigned to the zone, a maximum of 6 hours of songs is downloaded from it, no matter how long the playlist is or whether More offline play is switched on.

Accessing and managing your offline music

1. In the Soundtrack app, click ‘Home’.
2. Click the settings icon in the top right corner.
3. Scroll down to ‘App’ and click ‘Offline music’.

4. To remove a playlist from the cached library, click ‘X’ next to it.