If you have too many unpaid invoices, your account is suspended and music stops playing in all your zones. Once the outstanding balance is paid, access is restored for the whole account.
To check whether an outstanding balance is causing the issue, view and download your invoices:
- Log in to your account.
- Click the name of your company in the top-right corner.
- Click ‘Company settings’.
- Click ‘Billing’.
- Find your invoices under ‘Invoice history’.
Paying with SEPA Direct Debit?
If you pay via SEPA Direct Debit and your bank blocks or reverses a recent transaction, an overdue balance can be created. If your SEPA payment was blocked or disputed, contact our support team at support@soundtrack.io.
We’ll send you a secure payment link to clear the balance using an alternative payment method so you can start playing music again. We recommend contacting your bank to make sure future Soundtrack direct debits are authorised.