If you have too many unpaid invoices, your account will be suspended. To check if an outstanding balance is causing the issue, view and download your invoices:
- Log in to your account.
- Click the name of your company in the top-right corner.
- Click ‘Company settings’.
- Click ‘Billing’.
- Find your invoices under ‘Invoice history’.
Paying with SEPA Direct Debit?
If you pay via SEPA Direct Debit and your bank blocks or reverses a recent transaction, an overdue balance can be created. If your SEPA payment was blocked or disputed, contact our support team directly via support@soundtrack.io or submit a request.
We’ll send you a secure payment link to clear the balance using an alternative payment method and start playing music. We highly recommend contacting your bank to ensure future Soundtrack direct debits are authorized.